Shipping policy

Please read all T&Cs on the preorder product listing before ordering as each preorder comes with it's own fulfilment window.

MADE TO ORDER:
All made to order products, such as t-shirts, beanies and mugs are shipped via a standard flat rate from our International fulfilment company. Therefore, if you order items from our handmade selection at our studio (such as wax melts or lip glosses) the order will be split into two shipments. All handmade products are made at our home studio and will be sent via Royal Mail.
Fulfilment of Made To Order products will come with their own timeline depending on production demands - this will be communicated with you via email and you will be notified when it has been shipped.

SHIPPING
All UK orders made at our studio are sent by 1st or 2nd class Royal Mail services. All products are shipped after 48 hours cure time (if wax), in suitable packaging. 

We currently do not ship items Internationally and are a UK based company.


UNDELIVERED POST & RETURN TO SENDER

All couriers will make numerous attempts to deliver your parcel and in some cases, leave a calling card for a local collection point. Items will be held for the period stated, if you do not collect the item(s) in this time then they will be returned to sender. Postage charge will then be payable in order for us to resend the items to you, we will not refund on the basis of non-collection so please make every effort to ensure you collect within the time frame given. This is out of our control and sits within the delivery company policy. 
 

RETURNS, REFUNDS & REPLACEMENTS

We hope that you love your order and enjoy your purchase as much as we did in making them, each item is crafted by hand. This means that each piece will have their own characterisations, shades and differences in appearance. Frosting is a natural occurrence when working with soy wax and may be present in some of our creations. For this reason we operate on a no returns basis, however, if there are any problems with an item you receive (i.e. postal damage on arrival) please send us an email at hello@villainaesthetics.co.uk , with a photograph of the condition as it arrived. If it is prior agreed and you do need to return an item, then the customer will be liable for the return postage (unless otherwise stated).

In circumstances where you are unhappy with a purchase or would prefer a refund rather than a replacement due to postal damage, we require a photo of the product in the condition it arrived in, including the outer box/packaging, please send as much information as possible to  hello@villainaesthetics.co.uk 

Where there has been mishandling of post, damaged post through no fault of the customers own, then we will always look to remake and replace the item(s), with no further charges (including postage) to the customer, where possible and at our discretion. In situations where, maybe a fragrance isn't to your liking or you are concerned regarding the strength of a scent, we will be unable to refund, accept returns once opened or replace these items free of charge. Fragrance is an incredibly personal experience, not every scent suits everyone's taste, we cannot refund on the basis of dislike due to the nature of being purchased online. We strive to provide accurate descriptions, fragrance families and strengths to allow you to make a considered decision before buying.

Please always contact us first to discuss any issues you may have experienced, we are always here to help.